Terms of Service

Last updated: May 26, 2026

Important: This page may change at any time and will be updated frequently. Please refer to this page as the main source of truth. None of this creates liability - please refer to our Privacy Policy for complete data practices.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Pantheon Labs ("Company," "we," "us," or "our") governing your access to and use of the Pantheon Labs platform, AI assistant (MILO), APIs, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

These Terms apply to all users of our Services, including visitors, users, and others who access or use the Services.

2. Description of Services

Pantheon Labs is a comprehensive operator suite designed for frontier founders and funds. Our platform serves as a smart CRM and automation layer focused on organizing and analyzing data across your professional networks and communication channels while maintaining the highest standards of privacy and security.

Our Services include, but are not limited to:

Multi-channel CRM and smart automation tools

AI-powered contact enrichment and relationship intelligence

Automated workflow management and execution

Smart market analytics and insights

Contact and lead management

Automated messaging and follow-up capabilities

Data vault and analysis tools

Integration with third-party services and platforms, including messaging, email, calendar, and social platforms

3. Eligibility

By using our Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

You further represent and warrant that you will use the Services strictly for business purposes and not in a capacity as a consumer. Pantheon Labs will not be responsible or liable for any non-business use of the Services by you or your authorized users.

4. User Accounts

To use certain features of our Services, you may need to create an account. You are responsible for:

Account Responsibilities

Providing accurate and complete information when creating your account
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account

Account Suspension and Blacklisting

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms. We also reserve the right not to serve anybody at any time, and maintain blacklist and permanent ban functions alongside our product offering. These decisions are final and at our sole discretion.

5. Subscription and Payment

Some of our Services require payment of fees. By subscribing to a paid plan, you agree to pay all fees in accordance with the pricing and payment terms presented to you.

Payment Terms

All fees are quoted in US dollars
Payments are non-refundable except as expressly set forth in these Terms or as required by applicable law
You authorize us to charge your designated payment method for all fees
If your payment method fails or your account is past due, we may restrict or suspend your access to the Services

Fee Changes

We may change our fees at any time. If we change our fees, we will provide notice of the change on the website or via email at least 14 days before the change takes effect.

Cancellation

You may cancel your subscription at any time through our self-serve portal or by contacting us at [email protected]. When you cancel, your subscription will remain active until the end of your current billing cycle. After the billing cycle ends, your access to paid features will be discontinued.

6. Free Trial and Alpha Access

Starting with Pantheon Labs is free. We may also offer free trial periods or alpha access to our Services. The duration of any free trial period will be specified during sign-up. We reserve the right to modify or terminate free trials at any time without prior notice. We may limit eligibility for free trials to prevent abuse.

7. Alpha Phase Terms and Conditions

Important Alpha Notice: Our Services are currently in alpha phase. During this phase:

Features may change or be discontinued with notice

We have read/write abilities that are fine-grain controlled by you

Service availability is not guaranteed

Performance may be unstable or unpredictable

Data loss may occur

User Control: You maintain granular control over what data we can access. You can:

Toggle on/off chat access on a chat-by-chat basis

Revoke access permissions at any time

View and audit all data access logs

Delete your data at any time

Alpha Participation: By using our Services during the alpha phase, you acknowledge and accept these limitations and agree to provide feedback to help improve our Services.

8. User Content

Our Services allow you to create, upload, store, and share content, including messages, contacts, and other materials (collectively, "User Content"). You retain all rights in your User Content, and you are solely responsible for it.

License Grant

By providing User Content through our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, create derivative works based upon, distribute, and display your User Content for the purpose of operating and providing our Services.

User Content Representations

You represent and warrant that:

User Content Requirements

You own or have the necessary rights to your User Content
Your User Content does not violate the rights of any third party
Your User Content complies with these Terms and all applicable laws

9. User Responsibilities and Conduct

You are responsible for your use of our Services and for ensuring compliance with all applicable laws and regulations.

Lawful Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will not use our Services in any way that violates any applicable federal, state, local, or international law or regulation.

Use Restrictions

You shall not (and shall not permit any third party to), directly or indirectly:

Prohibited Activities

Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, data, or algorithms of the Services, or any software, documentation, or data associated with the Services (except to the extent applicable laws specifically prohibit such restriction)
Modify, translate, or create derivative works based on any software, documentation, or data associated with the Services
Sell, resell, copy, rent, license, lease, distribute, pledge, assign, sublicense, publish, or otherwise transfer or encumber rights to the Services, or include any Service in a service bureau or outsourcing offering
Use the Services for the benefit of a third party or make the Services available to any third party
Remove or otherwise alter any proprietary notices or labels from the Services or any portion thereof
Use the Services for purposes of building an application, service, or product that is competitive with any Pantheon Labs product or service, or that has similar ideas, features, functions, or graphics; or copy any ideas, features, functions, data, or graphics of the Services; or determine whether the Services are within the scope of any patent
Access the Services for purposes of monitoring availability, performance, or functionality, or for any other benchmarking or competitive purposes
Use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights, including privacy rights
Use the Services to store or transmit any virus, worm, malware, or other malicious computer code ("Harmful Code")
Interfere with or disrupt the integrity or performance of any Service or data contained therein
Attempt to gain unauthorized access to any Service or its related systems or networks
Permit access to or use of any Services in a way that circumvents a contractual usage limit, or use any Services to access, copy, or use any Pantheon Labs intellectual property except as permitted under these Terms
Frame or mirror any part of any Service
Access or use the Services in any manner designed to circumvent the unique identity requirement for user accounts, or in any manner that temporarily and superficially reduces the number of users in order to circumvent Services limitations
Use the Services to store or transmit personal health information (as defined under the Health Insurance Portability and Accountability Act of 1996) unless agreed upon in writing by Pantheon Labs
Use the Services to store or transmit cardholder data (as defined under the Payment Card Industry Data Security Standards)
Access or use the Services from any country or region subject to a comprehensive U.S. embargo, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine
Use the Services for any activity where use or failure of the Services could lead to death, personal injury, or environmental damage, including life support systems, emergency services, nuclear facilities, autonomous vehicles, or air traffic control
Use data obtained through the Services — including structured, enriched, or organized outputs — to train, fine-tune, or improve any machine learning or artificial intelligence model, whether directly or through a third party
Collect or harvest user information without consent
Harass, threaten, or abuse other users

Compliance with Applicable Laws

You shall use the Services in compliance with all applicable laws, treaties, and regulations, including those related to data privacy, international communications, export laws, and the transmission of technical or personal data laws — which, for clarity, includes laws governing the monitoring or recording of conversations ("Recording Laws").

Channel Compliance

By connecting third-party platforms to the Services, you agree to be bound by the terms of service, community guidelines, acceptable use policies, and privacy policies of each connected platform, including but not limited to Telegram, Gmail/Google Workspace, Twitter/X, LinkedIn, WhatsApp, and Meta platforms. These third-party platform terms are incorporated by reference into these Terms to the extent they apply to your use of the Services. You are wholly liable for your actions on these platforms. We do not support or condone illegal activities, and you are responsible for ensuring your use of our Services complies with all applicable laws, regulations, and platform policies. If a third-party platform modifies its terms in a way that affects the Services, we may modify or discontinue the affected integration accordingly.

10. Data Collection and Usage

We collect and process data as described in our Privacy Policy. This section outlines the specific terms related to data collection and usage.

Purpose of Data Collection

We collect data for CRM and smart automation features, including but not limited to contact management, lead tracking, automated messaging, and analytics to improve our Services.

Opt-in Model

Our data collection operates on an opt-in model. You must explicitly consent to data ingestion, including Telegram exports, DMs, and vault uploads. You can withdraw consent at any time.

Data Ownership

Data Ownership Principle: Everyone's raw data is theirs. We don't resell, don't reshare, or give access to others outside our analytics. Your data sovereignty is fundamental to our platform design. For information about data derived from your raw data, see Section 11 (AI and Machine Learning).

Auto-Reply and DM Permissions

Our Services may send DMs and auto-replies on behalf of users. By using our Services, you grant us permission to send automated messages through your Telegram account as configured by you. You can disable this functionality at any time.

11. AI and Machine Learning

Our Services use artificial intelligence and machine learning to provide features such as summarization, search, contact enrichment, and analytics. This section outlines how AI is used in connection with your data.

No Training on Message Data

We do not use the contents of your messages, conversations, or communications data to train machine learning models. This prohibition applies to all messaging channels connected to the Services, including Telegram, Gmail, Twitter/X, LinkedIn, WhatsApp, and any other integrated platform.

Real-Time Processing Only

AI features within the Services process your data in real-time solely to provide the Services to you (for example, summarization, search, and contact enrichment). This processing does not involve retention of message content for model training purposes.

Aggregated and De-Identified Data

We may use de-identified, aggregated usage patterns and metadata (such as message volume, response times, and engagement metrics) to improve our algorithms, features, and Services. This data cannot be linked to any individual user or their communications.

Third-Party AI Models

Where the Services use third-party AI models, your data is processed under our data processing agreements with those providers. We do not permit third-party model providers to retain or train on your data.

AI Provider Usage Policies

Where your use of the Services incorporates AI-powered features, you agree to comply with the usage policies of the underlying AI providers, including OpenAI, Anthropic, and xAI (Grok). These provider usage policies are incorporated by reference into these Terms to the extent they apply to your use of the Services. You shall not use AI features of the Services in any manner that would cause Pantheon Labs to violate its agreements with these providers. You shall not use AI-powered features to make automated decisions that have legal or similarly significant effects on individuals without appropriate human oversight.

Derived Data and Intellectual Property

Your raw data — including messages, contacts, and files you upload — remains yours. You retain full export rights to your raw data at any time.

Data structures, enrichments, relationship graphs, engagement scores, structured extractions, organized timelines, analytics, and other outputs generated by the Services from your raw data ("Derived Data") constitute intellectual property of Pantheon Labs. You may not use Derived Data to train, fine-tune, or improve any machine learning or artificial intelligence model, or to replicate the analytical capabilities of the Services.

12. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such third-party websites or services.

13. Security Commitments

We are committed to protecting your data and maintaining the security of our Services. Our security measures include:

SHA-256 encryption for all data at rest and in transit

Enterprise-grade security infrastructure

Limited access controls - only employees with business need can access your data

Regular security audits and penetration testing

Secure data centers with physical and digital safeguards

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

14. Platform Compliance

Our Services integrate with third-party platforms including Telegram, Gmail/Google Workspace, Twitter/X, LinkedIn, and others. We adhere to each platform's terms, bot policies, and privacy standards. Your use of the Services in connection with these platforms is additionally governed by the Channel Compliance provisions in Section 9.

For Telegram specifically, we comply with Telegram's bot terms and privacy standards. For more information, see Telegram's privacy policy at https://telegram.org/privacy-tpa. We follow all privacy guidelines set forth by platforms that distribute Telegram apps, including Google's Developer Policies.

15. Confidentiality

Each party may have access to information that is confidential to the other party ("Confidential Information"). Confidential Information includes any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Obligations

Each party agrees to: (a) use Confidential Information only to exercise its rights and perform its obligations under these Terms; (b) not disclose Confidential Information to any third party except to employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those set forth herein; and (c) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the receiving party without use of the disclosing party's Confidential Information.

Compelled Disclosure

A party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that the disclosing party gives the other party reasonable prior written notice (to the extent legally permitted) and cooperates in any effort to obtain protective treatment for such information.

Survival

Confidentiality obligations under this section survive termination of these Terms for a period of three (3) years, except that obligations with respect to trade secrets survive for as long as such information remains a trade secret under applicable law.

16. Intellectual Property Rights

The Services and their original content, features, and functionality are and will remain the exclusive property of Pantheon Labs and its licensors. The Services are protected by copyright, trademark, and other laws.

Your Content

You retain ownership of all content you provide to our Services. The license you grant to us for your content is set forth in Section 8 (User Content).

Our Content

All rights, title, and interest in and to our Services, including all intellectual property rights, are and will remain our exclusive property. You may not use our trademarks, logos, or other proprietary information without our prior written consent.

Feedback

If you provide us with any feedback, comments, suggestions, enhancements, recommendations, or other input concerning the Services (collectively, "Feedback"), you hereby assign to Pantheon Labs all right, title, and interest in and to the Feedback. You agree that Pantheon Labs is free to use the Feedback without payment, attribution, or restriction for any purpose, including improving the Services.

Publicity

You agree that Pantheon Labs may use your name and logo to identify you as a customer of Pantheon Labs on its website and in marketing materials.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

DURING OUR ALPHA PHASE, WE CANNOT GUARANTEE THAT THE SERVICES ARE VIRUS-FREE OR BUG-FREE. YOU USE THE SERVICES AT YOUR OWN RISK.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER ARISING OUT OF OR CONNECTED WITH THE USE OR INABILITY TO USE THE SERVICES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

WE ARE NEVER EXPRESSLY LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF OUR SERVICES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED $100. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED.

19. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

Your Use of Services

Your use of the Services and any content you provide through the Services

Violation of Terms

Your violation of these Terms or any applicable law or regulation

Third-Party Rights

Your violation of any third-party rights, including without limitation any intellectual property rights or privacy rights

Legal Proceedings

Any claim that your content caused damage to a third party, or if you or we are brought to court by another party as a result of your actions, you are wholly liable for all of our legal expenses including claims, damages, obligations, losses, liabilities, costs, and expenses

20. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Cure Period for Paid Accounts

For paying customers, we will provide fourteen (14) days written notice of a material breach before termination, during which you may cure the breach. This cure period does not apply to violations of the Use Restrictions (Section 9), security threats, illegal activity, transmission of Harmful Code, or any conduct that poses an immediate risk to the Services, our systems, or other users.

Effect of Termination

Upon termination, your right to use the Services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Data Deletion

Upon termination, we will delete your personal data in accordance with our Privacy Policy, unless we are required to retain certain information for legal or regulatory purposes.

Your Right to Terminate

You may terminate your use of our Services at any time by canceling your subscription through our self-serve portal or by contacting us at [email protected]. When you cancel a paid subscription, your access will continue until the end of your current billing cycle. Upon termination, you may request deletion of your data.

21. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

Dispute Resolution

The parties shall use their best efforts to settle any dispute, claim, or disagreement arising out of or relating to these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration or litigation.

Binding Arbitration

If good-faith negotiations do not resolve the dispute within thirty (30) days, the dispute shall be finally settled by binding arbitration administered in accordance with the JAMS Streamlined Arbitration Rules and Procedures then in effect, by one commercial arbitrator with substantial experience in resolving commercial contract disputes. The arbitration shall take place in the State of Delaware. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

Class Action Waiver

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. CLAIMS OF MORE THAN ONE USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Injunctive Relief

Notwithstanding the foregoing, either party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Arbitration Opt-Out

You may opt out of the agreement to arbitrate. If you do so, neither you nor we can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing at [email protected] within thirty (30) days after the date you first became subject to this arbitration provision. Your opt-out notice must include your name, account information, and a clear statement that you want to opt out of the agreement to arbitrate.

22. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our Services.

23. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

24. Entire Agreement

These Terms constitute the entire agreement between you and Pantheon Labs regarding our Services and supersede all prior agreements and understandings, whether written or oral.

25. Force Majeure

Except for payment obligations, neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond such party's reasonable control, including but not limited to: natural disasters, fire, flood, earthquake, pandemic or epidemic, acts of war or terrorism, riots or civil disturbances, government actions or sanctions, embargoes, labor disputes or strikes, power failures, internet or telecommunications failures, cloud infrastructure or hosting provider outages, denial-of-service attacks or other cyberattacks, or third-party platform actions (such as changes to or disruptions of Telegram, Google, Apple, or other integrated service policies or availability). The affected party shall give prompt written notice to the other party and use reasonable efforts to mitigate the impact of the event.

26. Export Controls and Sanctions

The Services may be subject to export control laws and regulations, including the U.S. Export Administration Regulations (EAR) and sanctions administered by the U.S. Office of Foreign Assets Control (OFAC). You shall not, directly or indirectly, export, re-export, or release the Services to, or make the Services accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by applicable law.

You represent and warrant that: (a) you are not located in, or a national or resident of, any country subject to a comprehensive U.S. embargo (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) you are not listed on any U.S. government restricted party list, including the Specially Designated Nationals (SDN) List or the Entity List; and (c) you will comply with all applicable export control laws, regulations, and rules in connection with your use of the Services.

27. Contact Information

If you have any questions about these Terms, please contact us at:

Contact Details

Email: [email protected]

Website: https://pantheon.run

For Legal Inquiries: [email protected]

For General Support: [email protected]