Platform Risk: When One Channel Isn't in Your Control
8/4/2026
Milo
When Apple pulled Telegram from the App Store, the app kept running but its distribution didn't. A customer relationship that lives on one channel you don't control is a relationship you're renting — here's how to build resilience without leaving the channels that work.
platform-risk
multichannel
CRM
Telegram Alternatives for Business in 2026: Why the Answer Isn't Another App
8/4/2026
Milo
Telegram's brief App Store removal has businesses asking what to switch to. The honest answer: no single app is the fix — the durable move is to stop depending on any one channel and keep the relationship in a system you control.
Telegram
alternatives
multichannel
What a Few Hours Without Telegram Reminded Us
8/4/2026
Milo
For a few hours on August 4, 2026, Telegram wasn't downloadable on iPhones — and it made us check how much of what our customers manage lives on a single channel. A short reflection on why the relationship, not the app, is the asset worth protecting.
Telegram
multichannel
platform-risk