A dedicated, single-tenant Pantheon deployment, managed for you
TL;DR
Pantheon Enterprise is a separate offering from the self-serve app. Your organization gets its own deployment: its own database, its own address and its own security settings, run and updated by our team. Your data does not share a database with other customers. Anything your deployment needs beyond the standard, from a hosting region to a custom integration, is built for you on request and supported long term.
On this page
Separate from self-serve, by design
Self-serve Pantheon is a shared product: people sign up, connect their own accounts, and keep their conversations private to themselves. Pantheon Enterprise is a different arrangement. Your organization gets a deployment of its own, set up with our team, with the settings, retention rules and features your organization needs.
That separation is what makes per-client work possible. A feature your compliance team requires can be built into your deployment without changing the self-serve product, and without waiting for every other customer to want it too.
What a dedicated deployment includes
Your deployment has its own database, so your records never sit in a table beside another customer's. It has its own address and sign-in (see your address and domain and company sign-in), and its own security settings: which sign-in methods are allowed, whether two-factor sign-in is required, and who may sign up.
Every setting is declared once for your site and checked each time the deployment starts, so a setting cannot quietly drift from what was agreed. Nightly checks confirm your deployment still matches it.
Managed and kept current by us
You do not run servers. We deploy and update your deployment. Updates start a new copy first and move traffic over only once it is healthy, so your people are not interrupted when a release goes out. You get the same product improvements as everyone else, on a deployment that is still yours.
What is standard and what is on request
Standard means it is part of every Pantheon Enterprise deployment today. On request means we build it for your deployment once you ask, and support it from then on.
| Capability | Availability | What it means |
|---|---|---|
| Dedicated deployment with its own database | Standard | Your records are never stored beside another customer’s. |
| Its own address and company sign-in | Standard | See address and domain, and company sign-in. |
| Per-deployment security settings | Standard | Sign-in methods, two-factor requirement, sign-up rules. |
| Managed updates without downtime | Standard | A new copy starts first; traffic moves once it is healthy. |
| Hosting region | On request | Tell us where your data must live and we will tell you plainly whether we can run it there. |
| Custom features and integrations for your deployment | On request | Built for you and supported long term. |
Is Pantheon Enterprise single-tenant?
Yes. Each Enterprise organization runs on its own deployment with its own database, address and security settings.
Do we have to run anything ourselves?
No. Our team deploys and updates your deployment. Your IT team only sets up company sign-in and, if you want one, your own domain.
Can our data stay in a particular country?
Hosting region is on request. Tell us where your data must live and we will tell you plainly whether we can run your deployment there before you commit.