Enterprise support and custom builds from our team
TL;DR
Pantheon Enterprise is set up with our team, not through a checkout, and supported for as long as you run it. What your organization needs beyond the standard, from a directory sync to a feed into your archive, is built for your deployment on request and maintained by us from then on.
On this page
Set up with you
An Enterprise deployment starts with a conversation about what your organization needs: who signs in and how, which apps your people use, what you must keep and for how long, and who needs to see what. We set up your dedicated deployment and company sign-in with your IT team, and walk your admins through the rest.
On request means built and supported
Every capability page lists what is standard and what is on request. On request is a commitment: tell us what you need, we tell you plainly whether and how we can build it, and once it is built for your deployment we maintain it alongside everything else. It does not become a one-off you have to look after.
The one exception is an attestation issued by an outside party, such as a SOC 2 report. Those come on their own timeline, and we will tell you where they stand rather than promise one.
What organizations most often ask for
Directory sync and automatic offboarding (access and provisioning). A feed into an existing archive, and a reviewer role (messaging capture for regulated teams). Custom retention and legal hold (records and retention). Workspace-wide export and eDiscovery formats (export and eDiscovery). Models inside the deployment (AI on your terms).
What is standard and what is on request
Standard means it is part of every Pantheon Enterprise deployment today. On request means we build it for your deployment once you ask, and support it from then on.
| Capability | Availability | What it means |
|---|---|---|
| Guided setup with our team | Standard | Deployment, sign-in and admin walkthrough. |
| Ongoing support for your deployment | Standard | For as long as you run Pantheon. |
| A named contact | On request | One person on our team who knows your deployment. |
| Custom features and integrations | On request | Built for your deployment and maintained by us. |
| Custom policies | On request | Retention, access and AI rules set to your requirements. |
Can Pantheon build a feature just for us?
Yes. Features and integrations your organization needs are built for your deployment on request, and maintained by us from then on.
How do we start?
Write to our team. We start with what you need and tell you plainly what is standard, what we would build, and anything we cannot do.